Refund policy
Return Window
You've got 30 days from your delivery date to send an item back.
Condition Requirements
To qualify, the item needs to be:
- Unworn and unused
- In its original packaging
- Still carrying its original tags
If something arrived damaged or wrong, take a few photos before starting your return — it speeds things up on our end.
What Can't Be Returned
A few items don't qualify for return, regardless of condition:
- Discounted or sale items — these are final sale
- Intimates, swimwear, and accessories (for hygiene reasons)
- Any item without its original tags attached
Received a Wrong or Defective Item?
If we made a mistake or something arrived damaged, that's on us. Send us a couple of photos and we'll sort out a free replacement or a full refund — no need to return the item first, and no shipping cost to you either way.
Exchanges
We currently handle exchanges as a return-and-reorder — send back what you have and place a new order for the size or color you want. This keeps your new item moving without waiting on the return to process first.
How Returns Work
Start by visiting our Return Center and submitting your request there. You'll fill out a short form with your order details and the reason for the return — the more complete it is, the faster we can move.
Once approved, we'll email you a free prepaid shipping label. Print it, attach it to your package, and hand it off to your carrier. There's nothing for you to pay for the return itself.
Refunds
After your item arrives back at our warehouse and passes inspection, your refund is issued within 7 business days to your original payment method.
No restocking fees. No cancellation fees. Just a straightforward refund.
Refund taking longer than expected?
First, check with your bank or card provider — refunds can sometimes sit for a few extra days on their end before showing up. If it's been longer than 10 business days total, reach out to us and we'll look into it.
International Returns
We currently ship and accept returns within the United States only.
Return Address
3117 N San Fernando Rd
Los Angeles, CA 90065
United States
Need Help?
Email: info@fashionstop.shop
Phone: +1 323-257-5465
Address: 3117 N San Fernando Rd, Los Angeles, CA 90065, USA
Hours: Mon–Sat, 10 AM–8 PM · Sun, 12 AM–6 PM (PST)